Mary Jenkins: A Statistical Approach to Human Resource Systems

"The management of people," Dr. Deming has often said, "is far more important than the management of materials." This session will examine how statistical thinking can help to eliminate Human Resource Systems as a major impediment to the transformation. Explore the validity of assessing and regarding people through rating and ranking, new learnings in the area of feedback and employee development, and a proven process for organizational change.


The Deming Cooperative - 2018