Peter Scholtes - True Improvement vs. the Illusion of Progress - 3 Sessions

This is a videotape of a 1991 downlink telecast. This program looks at the difference between true improvement and mere change that creates the illusion of progress. The presentation includes strategies, tools, methods, and case studies.

Continuous Engineering Education Program, 301 22nd Street NW, Washington DC 20052 - Contacted in 2018, they have no knowledge of this program or these recordings.

The Deming Cooperative - 2018