Dr. W. Edwards Deming advocated nothing less than a complete transformation of Western business practice often saying that existing systems of management "must be blasted out; new construction commenced." The redesign of HR systems, based on a new set of premises and priorities, is fundamental to the required transformation. In this session, Mary Jenkins and Peter Scholtes will explore the new implications for the HR function in the post-Deming era. Topics include: The basics of an organization in the Quality Era; The purpose of the Human Resource function in the Quality Era; Identification of gaps between conventional HR practices and (1) the premises of the Quality Era and (2) the needs of HR customers; An examination of six specific HR activities in light of a renewed focus.
The Deming Cooperative - 2021