Dr. Deming refers to the adoption and integration of Profound Knowledge as transformation, a change in state. Intellectual understanding alone is not transformation. Neither is it merely a change in organizational structures and system. Rather, it is an interwoven and interdependent progression of both personal and organizational change. Barbara will describe the evolutionary process of transformation and the role and responsibilities of the leader in creating, directing and supporting the change.
The Deming Cooperative - 2021